Greenway FAQs
About Our Services
What services do GreenWay Waste & Recycling and Affinity Waste Solutions provide?
We provide full-service valet trash, bulk waste removal, recycling programs, pet stations, and property cleanliness solutions for multifamily communities. Our team serves properties nationwide, combining trusted local service with the scale and consistency of a national provider.
What makes Affinity and GreenWay different from other valet trash companies?
We are the most technologically advanced providers in the industry. Our proprietary platforms like CollectConnect and AiNotify give you real-time visibility into service completion, photos, light audits, and resident communication. Residents receive text alerts and reminders, while management receives automated reports and metrics for complete peace of mind.
Do you serve communities outside of major cities?
Yes. With over 400,000 units serviced across 20+ states, we specialize in tailoring programs for both urban and suburban communities. Our local teams ensure consistent service and quick response times no matter where your property is located.
We offer National Valet Trash & Bulk Pick up with a focus on these states: CO, AZ, UT, MO, KS, KY, OK, TX, LA, MS, MD, AL, GA, FL, NC, SC, VA, TN, IN, OH, MI, DC, PA, IL, WI.
General / Service Overview
How does the doorstep valet pickup (valet trash) service work?
Residents place bagged trash and recyclables outside their door in approved containers during a specified pickup window. Our team collects these items nightly (or per agreed schedule), documents completion, and transports them to the community’s dumpster or compactor.
What days and times are pickups scheduled?
Our standard start time is 8:00 PM (unless the community chooses a different time).
We service 5-7 nights per week depending on your community’s layout, resident count, and volume.
Can weather or holidays delay service?
Yes. In cases of severe weather or other uncontrollable events, we proactively notify management and residents of delays. On major holidays (e.g. New Year’s Day, Memorial Day, July 4, Juneteenth, Thanksgiving, Christmas Eve/Day), a notification will be sent. Be sure to use our resident portal to sign up for text alerts! https://collectconnect.zohodesk.com/portal/en/home
What is “staging,” and when is it done?
Staging refers to preparing a home or area ahead of a service change, inspection, or transition (e.g. lease turnover). If needed, we coordinate with management and arrange staging timing to minimize disruption.
Staffing, Equipment & Operations
How many collectors (“collectors”) are assigned to my community?
The number depends on community factors such as unit count, layout, and daily waste volume. We analyze these during onboarding to ensure adequate coverage and consistent service.
Do you clean trash chute rooms or chutes?
Yes, we provide eco-friendly chute-room and chute cleaning (if permitted by the property). This service helps with odor control, pest mitigation, and sanitation.
How do you avoid spillage, drips, or damage when collecting from doorsteps?
Collectors use leak proof totes, padded carts, and protective bumpers on cart edges to prevent damage to walls or surfaces during collection.
Do your collectors use building chutes (if available)?
That depends on the community’s rules. If chute access is permitted, we can use them. If not, collectors will transport collected waste from the door to the community’s dumpsters or compactors using carts.
Recycling, Contamination & Sustainability
What does your recycling service include?
We typically collect recycling in a semi-transparent bag and you place this bag into the same collection container that we provide. Local rules and acceptance may vary, and we tailor programs accordingly.
How do you prevent cross-contamination between trash and recyclables?
If a recyclable item contains food or perishable waste, we classify it as trash rather than recycling. We educate residents, monitor compliance, and apply auditing technology to reduce contamination.
Do you charge for contamination or “incorrect sorting”?
We work with property managers to manage fines or fees based on their leasing policies. Any infraction is documented with timestamped photos, and the community is informed.
Service Interruptions, Violations & Communication
What qualifies as a cancelled night of service, and how is it handled?
If service must be suspended (weather, operational issues, emergencies), our Operations team will notify the property manager or maintenance director by phone or email in advance. Residents are also informed via alerts. Sign up here: https://collectconnect.zohodesk.com/portal/en/home
What if a resident’s pickup is missed?
Residents or management can report a missed pickup through the resident portal (https://collectconnect.zohodesk.com/portal/en/home). We will address the issue promptly and resolve it, with photographic documentation and response tracking.
Do residents get notified about missed pickups or infractions?
Yes, if a pickup is missed or an infraction occurs (wrong timing, prohibited items, contamination), the resident is notified, and a timestamped photo or description is shared via our system.
Do you provide resident education materials or flyers?
Yes. We supply electronic and hard copies of resident communication tools (flyers, guidelines, email/text templates) at launch and periodically to reinforce proper disposal practices.
Service Limits & Prohibitions
What items are not collected?
We do not collect hazardous materials, bulk furniture, broken glass, biohazardous items, electronics (where restricted), or anything outside of approved formats or volumes.
Can bulk trash or large items be picked up?
Yes – scan the can and order your bulk item pick up today! https://collectconnect.zohodesk.com/portal/en/home
Onboarding, Portal & Reporting
Is there an online portal or dashboard?
Who fines for infractions, and how much?
Fines are typically administered by the property per its lease and community guidelines. We provide the violation documentation; your team establishes the monetary policy.
How do I request pricing or start service?
Submit a quote request through our website or contact our sales team. After assessment, we’ll prepare a customizable proposal based on your unit count, layout, and waste profile.
Additional / Ancillary Services
Do you offer power-washing, pressure washing, or compactor/chute cleanup?
Yes – we provide property-cleanliness services including power-washing, chute-room cleaning, compactor cleanup, pet stations, and dumpster area maintenance.
How often are pet stations and common areas serviced?
These areas are cleaned nightly (or per schedule) in conjunction with our valet trash nights. Adjustments can be made to match community demands.
How quickly can these services scale or expand (e.g. to additional buildings or units)?
Our operations model is scalable. Once onboarded, expansions or adjustments (e.g. adding a new building) can be executed with minimal disruption and quick integration into our routes and systems.
For Property Managers
How does valet trash improve property operations?
Our service gives time back to your onsite teams by handling all resident questions, reminders, and requests directly. We improve curb appeal, reduce pest issues, and help maintain compliance with community and fire marshal standards.
What reporting tools are available to property managers?
Through CollectConnect, managers can view nightly service logs, photo documentation, violations, and completion rates. You’ll also receive automated reports via email so you can track performance without manual follow-up.
Can residents communicate directly with you instead of onsite staff?
Absolutely. Residents can text, email, or submit service requests directly through our system. This allows your teams to focus on leasing and operations while we handle service communication and follow-ups.
What happens if there’s a missed pickup or service issue?
Our collectors log every stop and provide timestamped photos for accountability. If an issue arises, it’s reported instantly and tracked through our system. You’ll receive an update once the issue is resolved – typically within 24 hours.
For Residents
What is valet trash service and how does it work?
Valet trash is a premium amenity that provides doorstep collection of bagged trash and recyclables five nights a week. Simply place your waste outside your door during the designated collection window, and our team will remove it safely and efficiently.
What can I put out for collection?
We collect securely tied bags of household trash and recyclables that fit within your provided container. Please place all bags inside the container. We will also take boxes – please make sure they are not large moving boxes and that you break them down and place them next to your container. Oversized or bulk items should be scheduled separately through our resident portal: https://collectconnect.zohodesk.com/portal/en/home
How will I know when to take my trash out?
You’ll receive text alerts and reminders about collection times and guidelines. If collection times change due to holidays or weather, you’ll be notified automatically. We will also provide custom calendar alerts! Make sure you sign up for both here: https://collectconnect.zohodesk.com/portal/en/home
What if I receive a violation?
Violations occur when trash is left out at the wrong time or contains prohibited items. Each violation includes a timestamped photo and description via CollectConnect. Repeated violations may result in fines per your lease agreement.
How can we help?
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